New · Smart e-commerce option
Your customers, right in their pocket.
An app on your customers' smartphones, in your name. An assistant that answers, prices quotes and books appointments. No website to manage.
The reality
Your website won them over.
What happens next?
A customer who has already bought doesn't need a shop window anymore. They need to reach you, right away.
A complement
It doesn't replace your website.
It looks after your customers.
Your website
It brings in new customers. If you have one, keep it.
Edwin smart e-commerce
It looks after the people who are already your customers: questions, quotes, appointments, payments.
No website? It works too.
A link or a QR code, and your customers land right at your door. It's direct selling.
What changes
My Edwin already sells.
The e-commerce option gives it a smart shop.
You don't need the option to sell with Edwin. It adds the place where your customers come to you.
Included Already in Edwin
- Your catalogue of products and services
- Replies to your customers on WhatsApp
- Quotes prepared by Edwin, approved by you
- Stripe and PayPal payment links
- Follow-ups on quotes left unanswered
- Appointments, with an email reminder
Option Smart e-commerce, on top
- Your smart shop at your own address, with your catalogue
- Your app on your customers' smartphones, with your logo
- A chat on your shop, for your customers
- “My area”: quotes, orders, appointments, discounts
- Notifications on the customer's phone
- Loyalty: session bundles, reminders, offers
Option Your app
An app on your customers' smartphones.
In your name.
- Your logo, your look, your name
- Your address: store.myedwin.com/your-name
- Installed in one tap on their smartphone, with no app store
- No extra subscription: the app is included in the option
- A QR code to print or share
- No password: a code sent by email is enough
Included + Option Your assistant
Edwin answers for you.
He replies on WhatsApp (included) and in your shop's chat (option). When he doesn't know, he hands over to you.
Included From message to sale
Four steps. Nothing goes out without your green light.
The request
The customer writes, just as they would to you.
The quote
Edwin finds it in the catalogue and prepares the quote.
The customer accepts
They accept the quote in one tap.
Your green light
You review it and approve it. Then the payment goes out.
Edwin never creates an order on its own.
Everything in one place
They book, they order, they follow up.
Appointments
Edwin offers your free slots and books them in your calendar.
Products
Prices, options, photos, availability. A catalogue that answers on its own.
Services
Duration, price, time slot: the customer chooses, Edwin prices the quote.
Session bundles
A book of prepaid sessions, with a heads-up when only one is left.
Order tracking
Customers find their quotes, orders and discounts in “My area”.
Notifications
Reply, quote ready, payment received: on their phone, with no amount shown.
Included Online payments
You get paid.
We take nothing.
The money goes to your Stripe or PayPal account, not ours.
Option Loyalty
Your customers come back. Without you having to think about it.
- Only to customers who said yes
- At most one message every 30 days
- Sent in your name, between 9 am and 7 pm
Lighter
You sell.
Edwin takes care of all the technical side.
Trust
Your customers only get messages from you.
No advertising
Edwin doesn't use any data for advertising.
Nothing is resold
Your customers' data stays yours.
They stay in control
They can download or erase their data whenever they want.
Who it's for
For everyone who already has customers.
Frequently asked questions
You may be wondering
Do I need a website?
No. If you have one, keep it: the option complements it. Without a website, your shop address, a link or a QR code is enough.
Can Edwin sell without the option?
Yes. The catalogue, quotes, payment links and quote follow-ups are already in Edwin. Smart e-commerce adds the shop, the app, the shop chat, “My area”, notifications, session bundles and loyalty.
Does the app need an extra subscription?
No. It's included in the smart e-commerce option: no additional subscription, no app store to deal with.
Who handles the technical side?
Edwin does. Hosting, updates and technical maintenance are handled for you.
Do my customers have to create an account?
No. There's no password: a code sent by email is enough to get in.
Who collects the payments?
You do. The money goes to your Stripe or PayPal account. Edwin takes no commission on your sales.
What if Edwin can't answer?
He passes the request on, you're notified, and you can take over the conversation at any time.
Give your customers a smart shop.
Smart e-commerce option, on top of your plan. The price is shown in your account once you are signed in.